Service Repairs/Insurance Administrator – Job Ref PP10

Crayford
£21,000 - £23,000

JOB DETAIL

OVERALL PURPOSE OF JOB:

  • To provide administration support to the service department directly reporting the Chairman.
  • Process all incoming insurance reports in a timely fashion and distribute associated customer correspondence.
  • To ensure the customer database is updated on a daily basis and completed CP orders are invoiced on time.
  • Process and distribute all customer correspondence.
  • Co-Ordinate site access for engineers, track order progress and process Insurance Reports in a timely fashion.
  • Develop and maintain effective tracking and analysis of outstanding insurance reports required from the Service teams and their engineers.

MAIN RESPONSIBILITIES:

Communication

  1. Professionally communicate with colleagues, engineers and customers when arranging site access and visits.
  2. Professionally answer and respond to in coming Service Department calls.
  3. Keep abreast of all service repairs and staff changes of Liftec Lifts Ltd and use this knowledge to judge how best to deal with queries and contacts to the company.
  4. Respond professionally and promptly to requests and instructions as given by Managers and Supervisors.
  5. Liaise with engineers in order to keep track of lift outstanding service reports.

Teamwork

  1. Provide an additional staff resource for the office team when required.
  2. Liaise between Service Managers/Directors, Supervisors, Engineers, Administrators and clients in a courteous manner providing a high quality service.

Planning and organising.

  1. Plan, prioritise and co-ordinate the workflow of the insurance administration.
  2. Carry out administrative duties required for the job accurately including typing, data-entry, the database, filing, etc.
  3. Maintain a good level of accuracy in all administrative duties, despite breaks in the work flow to handle the main priorities of logging lift breakdowns.
  4. Maintain all appropriate files and other general information necessary to the functioning of the Insurance process in the Service Department

Flexibility / Adaptability

  1. Undertake other work at the direction of the Chairman and Service Managers and perform other tasks necessary to achieve overall objectives of Liftec Lifts Ltd.

Customer Focus

  1. Ensure Liftec Lifts Ltd is at the leading edge of customer service by maintaining excellent standards of customer care, displaying excellent manners, sensitivity and discretion at all times.
  2. Display a smart, professional public image in person and over the telephone, recognising that the impression given by the Service Department will impact on the image of the whole company.
  3. Schedule insurance works with the Service Teams so that clients are inconvenienced as little as possible.
  4. Ensure that clients / residents are informed of scheduled work.
  5. Answer questions from colleagues and clients about service works and general departmental information.

Initiative / Assertiveness

  1. Maintain accurate programme of works records; inform the South East Operations Manager of unusual situations or difficulties.
  2. Initiate constructive ways of working to continually improve the operations of the Insurance Process in the Service Department.
  3. Adhere to ISO 9001 and OHSAS18001 management system.
  4. Perform other related duties incidental to the work described.
Dartford